How to Handle Resistance to Change: The 4 Doors Method
In my experience, 8 out of 10 people with resistance can be engaged. How? A simple yet effective exercise called the “4 Doors,” which actively involves people in the process of change: 🚪 Door 1: What worked before the change and will still work afterward.🚪...
People Buy Products, but They Remember Experiences. What Will Your Customers Remember?
People buy products, but they remember experiences. What kind of experiences will your customers remember? What’s the best way to learn customer-centricity (CX)?I take customers and students to places where it works. They observe, learn, and discover these insights:...
How to Turn Big Missions into Measurable Goals and KPIs?
Sometimes we achieve our goals, but at the expense of others 🙈. Transforming big missions into measurable KPIs is a real challenge… Company success is only possible when everyone pulls together—and chases the right goals and KPIs. Sound familiar? Yesterday, we took on...